Five employees celebrate office win at PSO Manila
Five employees celebrate office win at PSO Manila

Get to know PSO Manila

Providing tailored offshore and outsource business support in the Philippines since 2013.

Outsourcing and offshoring solutions with proven results

Pepper has been servicing Residential and Commercial asset portfolios for Pepper originated loans and third-party assets, starting from 2001 and extending to 2009 respectively.

PSO (Manila) Limited Philippine Branch Office or PSO Manila is part of the Pepper Group, a well-established global credit provider across the UK, Ireland, Europe, Asia, and Australia. 

Our presence in the Philippines commenced in 2013. Initially established to provide Originations support services encompassing data entry and loan packaging, our scope has since expanded to provide diverse captive services for Pepper and other esteemed clients. Recognizing substantial cost savings, we recognized the potential to extend similar benefits to other enterprises, all while upholding the highest standards of quality.

PSO Manila is a shared service facility for the Australian and New Zealand residential and consumer lending operations, employing several hundred staff in the Philippines. PSO Manila started its operations in a small office in Bonifacio Global City (BGC) with close to 40 staff members in the first 3 years of operations. This number grew to 200 in 2019 when we moved to our current office facilities in Uptown, BGC

PSO Manila staff started working in 2013

2013

Started operations in a small office with close to 40 staff members
PSO Manila opened standalone office in 2017

2017

Creation of PSO (Manila) entity and expansion to standalone office
PSO Manila moved to Uptown BGC in 2019

2019

Move to Uptown Tower to support growth and scalability
PSO Manila started supporting Australian and New Zealand businesses

2023

Expanded operations to support 19 teams across Australian and New Zealand businesses

       

 

Employees get hired for offshore teams

Our Culture

Our distinctive culture is the key differentiator that sets PSO Manila apart and positions us as a highly sought-after employer in Manila job market.

low attrition rates
Our attrition rates remain notably below market averages, leading to the retention of valuable knowledge within our agent base. This factor contributes significantly to lasting relationships between our agents, onshore client teams and stakeholders.
agents undergo upskilling
Low attrition rates help prevent instances where multiple agents are simultaneously undergoing upskilling, mitigating potential service disruptions that might be encountered with alternative service providers.
high engagement score for workforce
Demonstrating consistent year-on-year achievements, we attain engagement scores that surpass industry engagement standards across our portfolios. We understand that a content, engaged, and supported workforce translates to a heightened productivity. As such, our culture is anchored in our core values, fostering an environment where our agents thrive.
high quality job candidates
Our reputation in the Manila employment job market, along with our extensive network, grants us access to a pool of high-quality candidates when recruiting for new positions. We attract individuals with proven experience, deep expertise, strong motivation and seamlessly integrating them into the PSO Manila family upon joining our team.
people connect through offshored or outsourced solutions
We recognize the importance of establishing a strong connection between our agents and the clients they serve, whether through offshored or outsourced solutions. Therefore, we offer the opportunity for a collaborative branding of your workspace. Furthermore, we partner with your Learning and Development teams to facilitate cultural onboarding, ensuring that agents assigned to your team align perfectly with both our culture and yours. In an offshore scenarios, this ethos extends even to the recruitment phase, enabling our clients to participate in the agent selection process.

    

Business process outsourcing company employees work in a secure office

Our Office

PSO Manila offers a first in class office space for our employees, equipped with state-of-the-art infrastructure and technology in a secure environment.

video conferencing technology
  • Equipped with state-of-the-art video conferencing technology in our meeting and training rooms
  • Critical infrastructure services built with resilience and scalability in mind, with multiple redundancies
  • Top-of-the-line hardware including computers, telephony devices and TV screens
modern office space
  • Modern design office space with fit out being completed in 2019
  • 24x7 security
  • Opportunity to co-brand workspace tailored to your needs
  • Above average desk space for staff
PSO Manila located in BGC Taguig
  • In the heart of BGC, our office is located close to transport hubs servicing all areas of Metro Manila
  • Situated on the premises of Uptown Mall, providing many dining and shopping options for employees

       

Employees get hired for offshore teams

Our Leadership Team

Our team is a diverse tapestry of individuals from various backgrounds, yet are bound together by a shared mindset.

Meet our leaders

       

Industry relations and key partnerships we are a part of

ANZCHAM

One of the oldest and most active chambers of commerce in the country, supports and promotes business relationships between the Philippines, Australia, and New Zealand. 

ANZCham
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Philippine Financial &
Inter-Industry Pride 

PSO Manila is a proud member of the Philippine Financial & Inter-Industry Pride (PFIP), an alliance of over 80 organizations from across various industries in the Philippines.

PFIP is a voluntary, non-profit community promoting LGBT+ inclusion in the workplace. This partnership reflects our commitment to fostering diversity, embracing inclusivity, and driving positive change both within our organization and across industries. We reaffirm our dedication to promoting an all-encompassing culture of acceptance and respect within the organization. We strive to challenge stereotypes, eliminate biases, and champion equity in the workplace.

Philippine Financial & Inter-Industry Pride PFIP
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IT and Business Process Association of the Philippines

IBPAP is the primary trade body and advocacy group of the country’s agile, dynamic, and resilient IT and Business Process Management (IT-BPM) sector.

IT and Business Process Association of the Philippines IBPAP
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Philippine Board of Investments

BOI is responsible for leading the promotions of various industries and assists Filipino and foreign investors in doing business in the Philippines.

Philippine Board of Investments BOI
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Job applicants explore careers in an outsourcing provider

So why don't you join us for the ride?

We’re always on the lookout for talented and engaging professionals who embody our core values of can-do, balanced and real. After all, this is the foundation of how we deliver on our promise.

Check out how we can help you take the next step in your career by looking at our current vacancies.

Explore Careers
Get in touch with us

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